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Configure CallControl for Kerio Operator

Before setting up CallControl for Kerio Operator, please make sure you are done seeting up Kerio Operator for CTI integration. To learn how to do this, please use the following manual: Setup Kerio Operator...

Setting up CallControl for Kerio Operator is easy. Choose either version a) or version b) of this manual based on your choice how to setup Kerio Operator in the Setup Kerio Operator... manual.

a) Setup CallControl for User Based Dialer mode

1. Open "CallControl"

2. Click "Preferences..." in the "CallControl" menu

3. Open the tab "General" and set the following preferences:

  • Hostname: <IP or hostname of your Kerio Operator>
  • Port: 5038
  • Username: <username of the phone extension e.g. christina>
  • Password: <the "Password for dialer (AMI)" you set for the phone extension>
  • CRAM MD5 Auth: <enable>
  • Asterisk Channel: SIP/<extension number> (e.g. SIP/11)
  • Dialout Context: sip-locals
  • Dialin Extension: <extension number> (e.g. 11)
  • Dialin Context: sip-locals

4. Open the tab "Phone" and set the following preferences:

  • Caller ID: <extension number> (e.g. 11)
  • FXO Prefix: 2 (if CallControl sometimes doesn't recognize contacts, set this to 3)

5. Set up the other options like "Dialing Prefix", "Country Code", etc. based on your environment

6. Close the Preferences and restart CallControl

b) Setup CallControl for CTI Integration mode

1. Open "CallControl"

2. Click "Preferences..." in the "CallControl" menu

3. Open the tab "General" and set the following preferences:

  • Hostname: <IP or hostname of your Kerio Operator>
  • Port: 5038
  • Username: <username of the cgi user you created>
  • Password: <the password for the cgi user you created>
  • CRAM MD5 Auth: <enable>
  • Asterisk Channel: SIP/<extension number> (e.g. SIP/11)
  • Dialout Context: sip-locals
  • Dialin Extension: <extension number> (e.g. 11)
  • Dialin Context: sip-locals

4. Open the tab "Phone" and set the following preferences:

  • Caller ID: <extension number> (e.g. 11)
  • FXO Prefix: 2 (if CallControl sometimes doesn't recognize contacts, set this to 3)

5. Set up the other options like "Dialing Prefix", "Country Code", etc. based on your environment

6. Close the Preferences and restart CallControl

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